Cox customer service & bill pay
Have a question or need to get in touch with a Cox service representative? Cox is now part of Spectrum, and we have listed the best ways to contact Cox below.
(614) 295-2031
Customer service phone numbers
There are a variety of ways to get in touch with Cox. Below we've listed Cox various numbers and hours of operation to make getting in touch hassle free.
(614) 295-2031 
- Access and edit your account information
- Pay your Cox bill
- View information on your recent Cox billing statement
- Check the status of a Cox equipment order
(614) 295-2031 - Troubleshoot service issues
- Get help installing equipment
- Report an interruption of service
- Request replacement equipment
- Schedule an appointment with a Cox representative
Additional Cox customer support phone numbers
The support numbers below will help you reach business services, service transfers, and service changes of Cox Communications.
Quick help and troubleshooting
Don't want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Cox representative.
Cox service outages
If you believe you are experiencing a service outage, use Cox's outage troubleshooter to get more details on potential outages in your area.Connecting to hotspots
Every Cox internet plan includes access to 4 million Spectrum WiFi Access Points across the United States. When in range of one, select the Cox WiFi by Spectrum network and follow the prompts to connect your device.Rebooting your Cox equipment
You can reboot Cox routers and TV receivers through the troubleshooting section of the Cox mobile app. You can also reboot equipment manually, by briefly unplugging the device and re plugging it in. Generally allow 10 minutes for the router to reboot.Other ways to get in touch with Cox support
Browse other options to get in touch with a Cox service representative.
Looking for new Cox services?
To get Cox service in your home, give us a call and speak with one of our dedicated customer service representatives.
Looking for new Cox services?
Cox bill pay options
Need to view or pay your Cox service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.
Cox frequently asked questions
UPDATE: The Affordable Connectivity Program ended on June 1, 2024, after its federal funding ran out. It no longer accepts applications or provides a monthly discount.
Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.
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